Orders and payment
Which payment methods are available?
Visa, Mastercard, Apple Pay, Google Pay, PayPal, American Express. All online payments go through approved, encrypted payment gateways, and we do not store your card details.
Is payment secure?
Yes. Payments are processed by the payment provider under PCI DSS, and you may be asked to verify with your bank. We show you the price, shipping and taxes before you confirm payment.
Which currency will I be charged in?
In the store currency shown at checkout. Your bank may apply an exchange rate or fees if your card is in a different currency.
How do I cancel or change my order?
Write to us right after ordering with your order number. Orders can be cancelled or changed before shipping only. Details are in our Refund Policy.
Shipping and tracking
How long does delivery take?
Processing takes 1 to 5 business days, then delivery takes 7 to 20 business days depending on your destination. These are estimates; see the Shipping Policy for details.
How do I track my order?
We email you the tracking number and links after shipping; updates can take a few days to appear.
Why did I receive only part of my order?
Items may ship from different warehouses in separate packages at different times, at no extra cost to you.
Will I pay customs duties?
Some countries charge import duties or taxes on international parcels. They are the buyer’s responsibility unless stated otherwise at checkout.
My parcel shows “delivered” but I did not receive it
Check around your property and with neighbors, contact the carrier, then write to us within 7 days so we can open an investigation.
Returns and refunds
How long do I have to return an item?
30 days from receipt, under the conditions in our Refund Policy.
I received a damaged or wrong item. What should I do?
Write to us with photos or a video and your order number, and we will resolve it by replacement, re-shipment or refund at our expense.
When will I get my money back?
Within 5 to 10 business days after approval, to the original payment method.
Should I send the item to your address?
Please do not send anything before we give you return instructions and the return address.
The store and privacy
Who runs the store?
WordPress Website, United States of America. Contact details are on our Contact Us page.
How do you protect my data?
Read our Privacy Policy. You can ask to access or delete your data by writing to us.
I could not find the answer to my question
Write to us through the contact page and we will reply within one to three business days.